Managers see core performance stats for agents and teams:

Use this data to track progress, manage workloads and spot engagement bottlenecks.

Bigger teams need more help. Workload balancing auto-assigns conversations by round robin. Want more control? Use trigger-based rules to automatically manage new conversations:
→ Assign to teammate
→ Snooze conversation
→ Tag conversation
→ Update status

Easily onboard new team members and control access with custom permissions.