Reporting

Customer conversations

Track KPIs to see how well your agents handle customer conversations:

Conversation volume
Resolution success rate
First response time
Average conversation duration

Use this data to find opportunities to improve the customer experience. For example, using our powerful automation tools to speed up resolutions or provide richer customer context.

Analytics help improve overall support quality, customer retention and CSAT scores.

Practically 90% of deals are closed on WhatsApp thanks to Rasayel

Arsen Nurmagomedov

SmileTeamTurkey

Message reports

Get clarity on the overall message activity between your teams and customers:
1. Total messages
2. Inbound vs outbound
3. Filter by message type

This simple functionality lets you understand how customers interact with your brand and what to optimize for.

Agent reports

Make agent agent performance transparent by monitoring relevant KPIs:
1. Conversation load
2. Resolution success
3. Average conversation duration
4. Conversations “snoozed” or awaiting response

Use these insights to identify highly productive members or support performance evaluations. Remember that agent success is directly tied to customer success. Nurture your agents and they’ll look after your customers!

The most valuable benefit is how much we can automate

Saad ElMobarak

CTO - Qoyod

Shared inbox

Manage all your WhatsApp conversations in one place and avoid dropping customer conversations and losing sales.

Campaigns

Use bulk messaging to nurture and sell thousands of customers on WhatsApp.

Chatbot

Rasayel adapts to your workflows and makes serving customers on WhatsApp impossibly easy.

Workflows

Rasayel adapts to your workflows and makes serving customers on WhatsApp impossibly easy.

Reporting

Manage all your WhatsApp conversations in one place and avoid dropping customer conversations and losing sales.

Mobile App

Manage all your WhatsApp conversations in one place and avoid dropping customer conversations and losing sales.

After we hired our third sales rep, assigning leads and internal communication started to fail. I realised that we need a solution to manage and track leads incoming and sales reps. Rasayel helped us manage and track our sales from one app! Great mobile app, great product, and a great support team!

Arsen Nurmagomedov

SmileTeamTurkey

In the LATAM market nowadays, a product like Rasayel is fundamental, practically 90% of deals are closed on WhatsApp thanks to the Rasayel platform.

Enrique Alvarez

Medesk

We started using Rasayel for supervision & quality assurance over our sales team's WhatsApp conversations with customers. Its automation & integration capabilities via API/Webhooks/Zapier have opened up unlimited possibilities for us, and we're just getting started!

Saad ElMobarak

Qoyod

Game-changing insights from your WhatsApp conversations

What’s measured is improved. Rasayel provides out-the-box reporting that will supercharge your customer happiness.

Customer conversations

Practically 90% of deals are closed on WhatsApp thanks to Rasayel

Message reports

Agent reports

The most valuable benefit is how much we can automate

Need more firepower? Use your favorite tools inside Rasayel

Discover our other features

Unlock the full power of WhatsApp for marketing, sales and customer support